Question 1

How can I return my order?

Accepted Answer

We include all the necessary returns documents in each package. Use the returns label and the returns document in order to return an item.

In some cases, your order could be shipped in several packages. When returning items, make sure to only include items that are listed on the delivery document. Otherwise, both the allocation and the reimbursement of your return could require an additional amount of time. Returning more than one package does not incur additional charges for you.

This is how it goes:

1. Make sure to place the item with its original packaging in the package.

2. Include the returns document in the package.

3. Stick the returns label on the sealed package.

4. All you have to do now is to drop off the package at your closest Fastway Parcel Connect office. You can find it by clicking here.

If we forgot to include the returns document or label, you've lost them, or they've been damaged, you can simply download new returns documents and labels from your customer account:

1. Log onto aboutyou.ie using your email address and password.
2. Click on the account icon in the header on our webpage.
3. Select »Your orders«.
4. Click on the order that you would like to return and select »Return order«.
5. Select the respective items you'd like to return and click »Generate return«.
6. See both PDF files for the return receipt and the return label. Download and print them.

In case you are having technical issues, or you need any further help with the process, feel free to contact our customer service.

After the returned items have been checked, the total amount will be reimbursed to you through the same payment method that you used for the purchase.

Make sure to return the items to us in the condition in which you received them. Damaged items cannot be returned.

Question 2

Is a direct replacement of the returned item possible?

Accepted Answer

Unfortunately, a direct exchange of the returned item is not possible. After the package has been returned and checked, the respective credit will be transferred via the chosen method of payment. Afterwards, you can simply order said item again.

Question 3

Do I get a refund of shipping costs when I return my order?

Accepted Answer

You get a full refund of your order, including the shipping costs, when you return the entire order.

Question 4

What happens to my returns after I send them back to you?

Accepted Answer

After you've packaged up your return in its original packaging and have handed it over to your nearest Fastway Parcel Connect, it goes on a journey to our returns warehouse.

The process once it arrives goes like this:
1) Returns are first unpacked and inspected, and your refund is automatically triggered,
2) Anything that needs fixing or cleaning is done onsite,
3) Lastly, items are packaged up again to be resold.

For any products that are too damaged to be resold, these items are then passed onto our partners to be recycled. We care about our planet and our part in it.

Question 5

What can I do if my item has been damaged during the shipping process?

Accepted Answer

In case an item that has been delivered by us does not match your expectation in any way, you can return it free of charge by using the return slip, stating the reason for return. All relevant information concerning returns can be found under »How do I send a return?«.

Question 6

Where can I drop off my return package?

Accepted Answer

A return can be dropped off at any Fastway Parcel Connect office. To find the one closest to you, please click here.

Question 7

How can I make a complaint about an item?

Accepted Answer

Should an article delivered by us be in any way faulty, you can send it to us along with the return receipt, stating the reason for the complaint. This will, of course, be free of charge. All relevant information on this subject is available under »How do I send a return?«. After the item has arrived and been checked, the balance will be processed according to your chosen payment option. Afterwards, you can simply order said item again.

Question 8

Do I have to pay for a return?

Accepted Answer

The postage for the return is taken care of by us.

Question 9

How much time do I have to return items?

Accepted Answer

You have a total of 100 days to return your items after receiving them. More information regarding the right of cancellation at ABOUT YOU can be found in our terms and conditions.

Question 10

I don't have the returns label anymore. How do I get a new one?

Accepted Answer

In that case, you can simply download and print the necessary documents through your customer account:
1. Log onto aboutyou.ie using your email address and password.
2. Click on the account icon in the upper section of the page.
3. Select »Your orders«.
4. Click on the order that you would like to return and select »Return order«.
5. Select the respective items you'd like to return and click »Generate return«.
6. See both PDF files for the returns receipt and the returns label. Download and print them.

In case you are not able to download new versions, or you need any further help with the process, feel free to contact our customer service.

After the returned items have been checked, the total amount will be reimbursed to you through the same payment method that you used for the purchase.

Question 11

Do I receive a confirmation email when my return package has arrived?

Accepted Answer

Yes. You will receive a confirmation email from us once we have received your return package.

Question 12

How will I be reimbursed?

Accepted Answer

As soon as the return package has arrived and has been examined by us, we'll initiate the reimbursement process within 14 days via the respective payment method. You will be refunded through the same payment method you chose for the purchase. In case of a card payment, we will refund the amount to your card account.

Question 13

Which address should I send the return package to?

Accepted Answer

The return shipping address is already printed on the returns label, which is included in every order package. In the event there is no returns label, simply log into your customer account at aboutyou.ie in order to generate the necessary returns document and returns label for your order. Please include the returns document with the items you'd like to send back, and stick the returns label on the outside of the package. All returns can be dropped off free of charge in all Fastway parcel shops.

Return & Refund

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