Question 1

How can I place an order?

Accepted Answer

Ordering is super simple: After placing the desired items in your basket, you can complete your order by clicking the »checkout« button.
During the ordering process, you can easily set up a customer account and log in automatically.
Afterwards, you will be guided through the three-step-ordering process (address – payment method – confirmation) to finalize your order.
Unfortunately, you cannot place an order without registering for a customer account first.

Question 2

How can I check my previous orders?

Accepted Answer

To view your previous orders, log onto www.aboutyou.ie with your email address and password.

Select the »Customer Account« icon and then »Your orders«.

On the desktop page, the customer account icon can be found on the top right-hand corner of the page.
On the app, the customer account icon can be found at the bottom right-hand corner.

Question 3

What happens after my order has been placed?

Accepted Answer

After placing an order, you will be sent a confirmation via email, which lists the ordered items, your billing and delivery address, as well as the chosen payment option. Finally, your purchase will be delivered to you, and we hope you will have lots of fun with your new items. In case you are not happy with your purchase, you can simply initiate the return process.

Question 4

What should I do if an item that I want is not available anymore?

Accepted Answer

Don't worry. You can still order the item you're looking for. Unfortunately, we cannot give you a specific date as to when and whether an article could be available again. However, we are happy to send you a reminder as soon as the said item is back in stock.

If you wish to receive a reminder, please open the detail page of the article and select the desired size. You can then enter your email address so that you automatically receive a notification as soon as the item is available again.

Question 5

Why do I have to enter my date of birth when placing an order?

Accepted Answer

We are working hard to offer you the best service possible. That includes the fast and smooth processing of your order. For that, we need your date of birth in order to clearly tell you apart from other customers – those who possibly share the same name – as well as to have proof of your legal age.

Question 6

Do I have to register for a customer account to be able to place an order?

Accepted Answer

Yes, you will need to set up a customer account. Using the registration form, you can do so easily and completely free of charge.

Question 7

How can I cancel my order?

Accepted Answer

Cancellations are possible if the order has not yet been processed in our warehouse. Our warehouse is very fast when it comes to processing orders. Due to this, cancellations may only be possible for a few minutes after the order has been placed.

Here's how you can cancel your order yourself:

1. Select the »Customer Account« icon and then »Your orders«.

2. Choose the order you'd like to cancel.

3. Click on »Cancel delivery«

If your cancellation request has been successfully processed, the order will be marked as »Cancelled« and you will receive an email affirming your cancellation. Alternatively, you can also reach out to our customer service by calling 1800 200 691.

Question 8

Can I change my delivery address for an already completed order?

Accepted Answer

We hope you understand that we are not able to change your delivery address for an already completed order. Since orders are processed immediately, we cannot guarantee a timely change of information. In case the entered delivery address cannot be found or the package cannot be delivered for any other reason, it will be returned to us. After the package has been returned and checked, the respective credit will be transferred via the chosen method of payment.

Question 9

Can I place an order on my mobile phone?

Accepted Answer

You can always place an order using your tablet or smartphone on our website, however you cannot place an order over the phone yet. If you would like to place an order, simply visit our shop from your mobile internet browser. Additionally, we offer a shopping app for both Apple and Android. In order to use the app, simply download it from your App Store or Google Play Store. Don't hesitate to contact us if you have any questions.

Question 10

Is there a minimum order value?

Accepted Answer

There is no general minimum order value. However, there can be a minimum order value for certain payment options that you will be informed about in case it applies.

Question 11

Is there a maximum order value?

Accepted Answer

There is no general maximum order value for orders. The maximum order value depends on the chosen payment option.

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